Cancellation & Refund Policy

Understand our cancellation terms and refund procedures for your travel bookings.

Policy Overview

TourCrow's cancellation and refund policy is designed to be fair to both our customers and our business partners. Our charges are structured based on the time of cancellation relative to your travel date, reflecting the costs we incur from our suppliers and partners.

Important: Cancellation charges may vary based on tour type, season, and supplier policies. Please read your specific booking terms carefully.

Cancellation Charges Timeline

Days Before Travel	Cancellation Charge	Refund Amount	Processing Time
45+ Days	10% of total cost	90% refund	7-10 business days
30-44 Days	25% of total cost	75% refund	7-10 business days
15-29 Days	50% of total cost	50% refund	10-15 business days
0-14 Days	100% of total cost	No refund	N/A

* Charges calculated from the original travel start date

* Weekend and holidays may extend processing time

Service-Specific Cancellation Terms

Domestic Tours

• Standard cancellation charges apply
• Hotel bookings follow individual property policies
• Transportation tickets non-refundable within 24 hours
• Adventure activities: 48-hour cancellation required

International Tours

• Visa processing fees non-refundable
• Airline tickets subject to carrier policies
• International insurance non-refundable
• Minimum 60-day advance cancellation recommended

Group Bookings (10+ people)

• Special cancellation terms apply
• Partial cancellations allowed
• Group leader responsible for coordination
• Deposits non-refundable after confirmation

Custom Packages

• Terms defined in individual agreements
• Planning fees may be non-refundable
• Supplier-specific cancellation policies apply
• Higher charges for peak season bookings

Refund Process

Submit Request

Contact our customer service with booking details and cancellation reason

Processing

We calculate charges and coordinate with suppliers for applicable refunds

Refund

Amount credited to original payment method within specified timeline

Required Documents for Refund:

• Original booking confirmation
• Government-issued ID proof
• Bank account details (if different from booking)
• Cancellation reason (medical/emergency cases may qualify for special consideration)

Special Circumstances

Waived Cancellation Charges

• Medical emergencies (with doctor's certificate)
• Natural disasters at destination
• Government travel advisories
• Visa rejection (with official letter)
• Our service provider cancellations

Non-Refundable Components

• Visa processing fees
• Travel insurance premiums
• Service charges and taxes
• Third-party booking fees
• Peak season surcharges

Travel Insurance Recommendation

We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances. Travel insurance can cover trip cancellation, medical emergencies, lost baggage, and other travel-related issues that may not be covered under our standard cancellation policy.

Important Notes

Refund Timeline

Credit card refunds: 7-21 business days
Bank transfer: 3-7 business days
Online payment wallets: 2-5 business days
Cash payments: Bank transfer only

Additional Charges

Bank processing fees may apply
Foreign exchange fluctuation charges
Third-party service provider charges
Communication and documentation fees

Modification vs Cancellation

Consider modifying your booking instead of cancelling. Date changes, destination alterations, or package upgrades may be possible with lower charges than full cancellation. Contact our team to explore available options.

Need to Cancel or Have Questions?

Our customer service team is here to help you with cancellations and refund inquiries:

Email: cancellations@tourcrow.com

Phone: +91 98765 43210

WhatsApp: +91 87654 32109

Hours: Monday - Sunday, 9:00 AM - 8:00 PM