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Shipping Policy

Learn about our shipping and delivery procedures for travel documents and materials.

Shipping Overview

TourCrow provides shipping services for travel documents, tickets, vouchers, and promotional materials. This policy outlines our shipping methods, charges, timelines, and coverage areas.

Important: Digital delivery is our preferred method for most documents to ensure faster and more secure delivery.

Delivery Methods

Digital Delivery

Timeline: Instant - 24 hours

Cost: Free

Items: E-tickets, vouchers, itineraries

Method: Email and customer portal

Standard Shipping

Timeline: 3-7 business days

Cost: ₹150 - ₹300

Items: Physical documents, materials

Method: Regular postal service

Express Delivery

Timeline: 1-3 business days

Cost: ₹500 - ₹800

Items: Urgent documents

Method: Courier services

Shipping Charges

Delivery TypeWithin CityWithin StateOther StatesInternational
DigitalFreeFreeFreeFree
Standard₹150₹200₹300₹1,500
Express₹500₹600₹800₹3,000
Emergency₹1,200₹1,500₹2,000₹5,000

* Emergency delivery available only for same-day/next-day requirements

* International shipping may require additional customs fees

Processing Timeline

Document Preparation

  • • Standard documents: 1-2 business days
  • • Custom itineraries: 2-3 business days
  • • Visa applications: 3-5 business days
  • • Travel insurance: Same day

Quality Check

  • • Document verification: 4-6 hours
  • • Booking confirmation: 2-4 hours
  • • Final review: 1-2 hours
  • • Packaging: 30 minutes

Rush Processing Available

For urgent requirements, we offer rush processing services with additional charges. Contact our customer service team for expedited handling.

Coverage Areas

Domestic Shipping

Metro Cities

Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad

Tier 2 Cities

All major cities with express delivery options

Remote Areas

Standard shipping only, extended delivery time

International Shipping

Express Destinations

USA, UK, Australia, Canada, Singapore, UAE

Standard Destinations

Europe, Asia-Pacific, Middle East

Restricted Areas

Contact us for availability to specific countries

Shipping Terms & Conditions

Liability

  • TourCrow is not liable for delays caused by postal services or customs
  • Insurance is recommended for valuable documents
  • Lost shipments will be re-sent at no additional cost (digital copies)

Tracking

  • Tracking numbers provided for express and standard shipping
  • Real-time updates via SMS and email
  • Customer portal access for shipment status

Address Requirements

  • Complete and accurate delivery address required
  • Landmark references helpful for remote areas
  • Phone number mandatory for courier deliveries

Shipping Inquiries?

Have questions about shipping or need to track your package? Contact our shipping department:

Email: shipping@tourcrow.com

Phone: +91 98765 43210

Hours: Monday - Saturday, 9:00 AM - 6:00 PM